Hello friends,
So lately my Instagram feed has been flooded with numerous “Get it FREE just pay shipping & handling!” sponsored posts. Not to say they weren’t appealing products, I just felt frustrated at the thought that it was a scam and someone was behind it all! Well, after seeing it for the umpteenth time (not to mention a need for a new watch), I decided to give one a try. I chose to try out Folsom & Co and see what they were really up to.
It was pretty straight forward. I went to their website from the Instagram link, found their “free products” page (also listed as “flash sale”) and chose my favorite one.
I ended up going with their Jones watch in Rose Gold. I loved the size, and how clean and sharp it looked (plus Rose Gold anything is my favorite, let’s be real).
The watch ended up being $10 for shipping and handling, not a bad deal for a watch they advertise at $29.99. Now I know that they are shipping a cheap product, but again I just wanted to see what quality of product I would get for the cheap price. So all that was left to do was wait. I knew it would take a while as they said delivery is between 2-3 weeks, but I was a little nervous to find out what would actually be in the box.
There was one issue…
They had sent me a tracking number specific to their company after I completed my transaction, but the number I received appeared to be inactive. I thought, “Oh I’ll wait a couple days and see if it kicks in.” Nope. Nothing.
This is the point where it hit me that I wasn’t getting this watch, THEY HAD WON!!!
BUT… after about three weeks with no watch and still holding out just a pinch of hope, I decided to contact them. I emailed them saying what was wrong and if I could get my money back since the watch hadn’t been delivered. They responded within 24 hours (like their website said they would), and said that they had a lot of product orders and to expect a longer delivery time of about 4 weeks from date of order. They also included a new tracking number so I could see where my package was (I mentioned mine didn’t work in the email I sent).
Sure enough three days later, it came!
Now, I’m not sure if it took me contacting them for them to actually send me the product or not, but as we can see it wasn’t a fake pile of plastic. Now, the one issue I have seen is that the rose color is rubbing off a little where it sits against my wrist. It is very small for now, but I mean come on, I spent $10.00 on it, can I really be picky?
I probably won’t order from here again but if you decide to give it a try please just keep in mind that these watches ARE CHEAP, expect to get what you pay for and try to keep reasonable expectations.
Have you ever tried a company like this? Let me know in comments below!
awesome post thanks
I ordered a bathin suit on May 2nd, now it is July 5th and still nothing!!! I tried to track my package and turns out it hasn’t shipped yet my order just got “confirmed.” 8 WEEKS to confirm an order. Now they are telling me 12 weeks… At this point I don’t even want the bathing suit I want my money back. So I said that in an email to Folsom AND THEY TOLD ME NO. Are you kidding me? Such a scam they need to be stopped. I am going write a review on the BBB…
I ordered a green two piece bathing suit from Folsom and Co. And did not receive my package yet. It has been a month and a half already.
Like many others on here, I ordered 2 bikinis, one was free, over 3 months ago and never received my order. I’ve contacted them at least 10 times and even filed a complaint against the company on the BBB website. Folsom & Co. never responded to that either, but BBB is now doing an investigation on the company due to the number of negative reviews and products not being sent to customers.
Today I tried to track my order again using the order number and the website is now saying that the order cannot be found. Maybe they deleted my account since I’ve been so much of a “problem” to them.
I ordered a few swimsuits over a month ago and my order has yet to be processed. This was such a Scam!! I won’t be getting anything else from Folsom & Co.
THEY AREA SCAM COMPANY!!!!! DIDN’T RECEIVE MY PRODUCT AND THEY WILL NOT RETURN CALLS, EMAILS OR OTHER MESSAGES. DON’T RISK YOUR TIME OR MONEY. THEY TAKE THE MONEY AND RUN!!!!! I HAVE FILED FRAUD CHARGES AGAINST THEM
I also got fooled by this company. The “free bikini” says it was delivered when I enter the tracking number to the site they e-mailed me. However, the bikini has not been delivered. When I send e-mails to their support e-mail, I get an immediate auto response that is not helpful at all. This company should be shut down for scamming so many people.
The same thing happened to me. I went to usps.com and put in the tracking number and it says it was delivered to Seattle, WA (nowhere near where I live). I emailed them and got this response “Hi Jamie, Thank you for reaching out. Our sincere apologies. We experienced a system error recently where there was a mix up with some of the tracking information. Your order may have been affected. But do not worry I checked and confirm that your order has already been shipped out and it is on its way! It should arrive in the next few days. Best regards,
Liezel”. I ordered on May 24. I have a feeling its not coming.
I made the purchase of the free swim suit just pay shipping on April 24, 2018. Here we are June 6, 2018 and no tracking number, all it says is purchase is being processed. I try and contact the company but all they say is due to demand its taking longer. I understood when I made the purchase it would take 2-3 weeks but seriously the order should of already been processed. I hope I get my swim suit soon! Lesson learned won’t purchase from here again.
I ordered 42 days ago and paid $12 for a “free” bikini top. I still haven’t received mine either 🙁 I’m in Australia so it was international shipping but now I’m beginning to realize there’s no hope…
same is happening with me, these people are thieves!
Ordered “free” bikini tops and paid for shipping. I live in the US and it says shipping takes 2-4 weeks…7 weeks later now and still no tracking number or order. I have emailed 4 TIMES to try and get some answers and I get one response back that tells me to wait longer. Today I’m reporting this company as fraud along with the 40 other people who have according to the BBB. This company is a scam and they should be ashamed
I will do the same – they are robbing people with the shipping costs they’ve already charged!
I bought a baiting suit from this company around March 18 that was advertised as free, as long as I pay shipping. It has now been almost three months and I haven’t recieved the baithing suit. I have written numerous emails that haven’t been responded to as well as trying to communicate to the online ‘customer service bot’ the have. Overall I am severely disappointed with my experience with this scamming company. I only hope no one else falls for their bukkshit and wastes money on a product the never recieved.
I ordered a “free” bikini for $10. I live in Maine and they have my correct mailing address, but the tracking site says it was delivered in Chattanooga TN!? I’m waiting for a reply from an email I sent…..I won’t hold my breath!!
I ordered two months ago and my tracking number says it’s been delivered to Russiatown, Illinois… I live in Canada! It has been there since May 18- When I email Folsom and co, I get the same generic response. So frustrating!
I have been waiting over two months as well and still now swimsuit! 🙁
Hi! I ordered a swimsuit and it’s already been two months! What exactly did you ask them because I’ve already emailed them once!
Hi I’m having the same problem with them! How can I email them, there is no email listed?
Hi, so I ordered a pink swimsuit from you guys that said it should have been here in 4 weeks and I still have not gotten it. It was free but I paid for shipping, but when should I be getting this? I’ve waited for a long time and am still waiting. I really hope I didn’t waste my money.
Author
Hey Abby, I’m actually not affiliated with Folsom & Co. so I can’t personally help you. I know they’ve reached out to a few people through this post and I hope they do the same for you! I’m sorry you’ve been having trouble, but thank you for sharing it with us all so we know!
Ordered a “free” bikini 6 weeks ago. Paid $10 for it (shipping). Tried to see what was going on the other day, reached out to them over FB since they messaged me after my purchase there saying to contact them there if I needed anything, was directed elsewhere, still no one and no answers. My tracking order a couple days ago said “processing” which is strange since it’s been 6 weeks. Messaged them on FB asking for a refund. Checked my order # again and it now says “tracking number not found” even though it was “processing” a couple of days ago…
I just want my $10 back 🙁
I’m having the same problem. I’ve emailed them and they’ve actually responded, saying that the shipping is taking longer than usual, but my status still says processing. It’s really frustrating.
I also purchased “2 free bathing suits” paid close to $13 each for shipping my order still says “processing” on the website and i ordered it over a month ago.
I reached out and just got automated messages.
Its really pathetic.
They shouldn’t advertise free stuff and then not be able to hold their end of the bargain.
I ordered a “free bathing suit” paid $10.00 for shipping and still haven’t received anything. When I try to track it with my tracking number, it says no such tracking number exists! I have tried to reach out to the company but get no reply’s back!!! I am pretty sure this is a scam stealing people’s hard earned money!!!!😡😡😡
Is there a way to report Folsom to Instagram? Because they are clearly running a scam. I ordered a bag from them two months ago and it’s clear I will never get it. They shouldn’t be allowed to advertise on Instagram and continue to scam people.
You all should listen to the one of the recent episodes of Reply All by Gimlet Media called “There’s No Such Thing As a Free Watch”. It’s based on this article: https://www.topic.com/there-s-no-such-thing-as-a-free-watch
I completely agree with this post. I ordered as well and paid a good amount as I am from another country, exchange rate is a bitch. I took screenshots of the order and tracking number just in case (knew it was too good to be true but thought I’d give it a try). I received one watch after 2 months and its so cheap looking and feels really cheap, just ugly compared to the pictures taken. I emailed them back and forth sending the screenshots as proof I did purchase something and it’s the same reply over and over again. It’s all automated. People are just too greedy and jumpy to earn a lot of money in a short amount of time at the expense of other people’s money, time, and hard work!!
I tried getting one of their “special sale” watches 2 weeks before Christmas. Never received it, emailed them several times, get the same automatic response, tracking number doesn’t work, and no refund or phone number. I’m still trying to get in contact with someone
Author
Mary, I’m so sorry! I know a lot of people have been having issues. I don’t know what to say other than to keep trying and hope that they get back to you with a refund or accommodate you in some way.
Scammers, I placed an order more than five months ago and it never came, I also wrote on this page and my comment was deleted. Now when I try to find my order on the Folsom website, I see how the order was not found. Luckily I have electronic and other payment vouchers; I hope the products arrive soon or I will take legal action.
Author
Hello Mia, I’m sorry. I have no affiliation with Folsom & Co. and only did a review of the product I received. While I feel bad that you have been having trouble, I have the right to remove any comments I feel are not appropriate. I understand your frustration and if legal action needs to be taken, I hope you receive adequate compensation for the trouble you’ve been going through.
I tried getting one of their “special sale” watches 2 weeks before Christmas. Never received it, emailed them several times, get the same automatic response, tracking number doesn’t work, and no refund or phone number. I’m still trying to get in contact with someone
I ordered my free watch on December 12, 2017.. still haven’t received it. My tracking number is a Chinese tracking number and says it’s still in China. I’ve email them and received automatic replies that have nothing to do with my tracking issue. They are emails about wanting to change my order. I’ve written them on twitter and have had no response. I understand that the watch is free but I still paid for shipping. I’m not being mean or pushy with my emails.. just asking when I can expect to receive the products. I’m worried I won’t ever get the watch. 🙁
Author
Hey Sara, I’m sorry you’re having this experience. I hope that the company reaches out at some point to help you out. Best of luck!
I ordered mine on the 24th of October and received only 1 out of 6
I have ordered it since september but now is february and no site of it, i have email and do a lot of stuffs but still didn’t see it. I really regret it and hope nobody could have such bad experience like me 🙁
Terrible company. Ordered 5 items over 3 months ago and never received anything. Emailed them 5+ times and continued to get the same generic response.
Such a terrible company.
Have you received anything yet???
I am still waiting
I ordered products a while ago and have been unable to speak to anyone other than the stupid robot. I want a shipping address or a full refund immediately !
Thank you for shared your experience. I almost try, fortunately i reed your review. Btw i’m so sorry my english language was very bad, i hope you understand
*read
I ordered 3 of the Jones watches on 30th Nov and it’s already almost Christmas time. When I tracked my order, it was sent to a wrong address which is totally different from mine! I wrote to the customer service. A Shella responded but not addressing the issue at hand. Sent a few more emails with the screenshot of the wrong address and again, the response seems to be very generic and “cut and paste”. Very disappointing.
My black Jones just arrived and It actualy looked and felt ok, and I was quite happy. Until I put it on and realised that the minute hand moved around freely. Very disappointed. Will try and contact them and see what happens.
It’s totally a SCAM, you should right and DO NOT RECOMEND that webpage, they are making funny of us, and stealing us money
I am from Germany. I ordered 5 watches of 5 different colors. 2 of them do not work; the minute arms were loose and could move freely. Another 2 of them have big scratches at the watches themselves and their bands have several rusty marks. The last one, both hour and minute arms are rusty. All of them are of very poor quality. I contacted them several times but no solution nor response. This company is simply a scam.
I hope we can spread the word about Folsom Watches. They are the worst. Low quality, poor customer service. I also ordered two and only received one which has become discolored and has a loose wire that snags all of my clothes. I have emailed and emailed countless times and haven’t gotten any response. I cannot say enough what a bad experience I have had. I hope that they take this information and improve their business practices or they are going to go under.
Author
Anya,
I’m so sorry to hear that. I am glad that you decided to share that with us though, so we know the risks of the company.
Hey,
I orderedd 3 watches beginning of august 2017 at the end of august I got 2 of 3 watches both with a broken clock face. I wrote at support@folsomshop.com immediately.
I never got an ansewere, where my third watch did not even arrived till now.
Sad that instagram let shops like them make promotions on instagram!
Author
Mariella,
They arrived broken? That is the worst I’ve heard yet. I am so sorry! Please stay on them through email until they have no choice but to respond to you. That is not ok. I do know that the shipping process and it getting tossed around is partially to blame for that too. I really hope they make it up to you. Thank you for stopping by and sharing your thoughts with me!
Thank you so much for your post! I got really worried when I didn’t recieve my tracking number. Now your post has relieved my concerns about all of this. I’ll go and contact the company by mail. I hope I can recieve my watches as soon as possible.
Author
Paula,
I’m glad this post was helpful. I hope that all has been resolved! Thank you!
I BOUGHT THREE WATCHES TWO MONTHS AGO AND THEY NEVER ARRIVED. I SENT COUNTLESS EMAILS AND JUST ONCE GOT AN ANSWER THAT SAID THAT I WOULD GET THEM EVENTUALLY.. STILL NOTHING. MY TRACKING NUMBER DOES NOT WORK FOR DHL, AND WHEN Y TRACK THE PACKAGE WITH THE ORDER NUMBER IT SAYS THE PACKAGE COULD NOT BE DELIVERED… I TRIED CONTACTING SUPPORT MANY TIMES AND NEVER GOT AN ANSWER.
Author
Josefina,
I’m so sorry to hear that. I don’t know why that happens but I had the same problem with my tracking number. I’m glad to hear that they responded but sad that the problem still hasn’t been fixed. I know that the team has been messaging a few of you guys from this page so hopefully, they see your comment and get in touch to fix the problem. I’m so sorry you have been having issues, but I’m glad you found my page and decided to reach out! Let me know what happens! Thank you again for stopping by my blog!
Emily
I ordered 2 Jones watches and 1 Montgomery watch. I received my tracking number, yet when I use folsomshop.com/ordertrack (the tracking site on Folsom & Co’s website) it repeatedly say that my order is”not registered”.
I’ve tried to contact them, but i just get the same reply and still don’t know what to do.
I purchased 2 watches 4 months ago and I haven’t received them yet and not even a tracking number… :/, I think this is a fraud, you where lucky to get you product.
Hi Josefina, Folsom & Co team here. Please reach out to our support team through the Contact Us page or shoot us a message at support@folsomshop.com with your order Number. We will look into your order to resolve your issue.
Hi there, I’ve purchased a watch, more than a month ago. I have emailed support@folsomshop.com , couple of times, and always received this template text below (without any tracking code, up until now) :
Once your order has been processed, you will receive an email confirmation, and be able to track it with the Track Orders link below: https://folsomshop.com/apps/trackorder
Due to overwhelming demand, the tracking system on our site has experienced technical difficulties. It can sometimes take a few days to populate your tracking number, and sometimes the shipping carrier is also incorrect. If your order says DHL Express as a carrier, this is incorrect. We apologize for any inconvenience this may have caused. Our team is doing our best to resolve this and any future tracking issues.
If you do have a tracking number and are having trouble with our tracking system, you can also see updates on your order here: https://global.cainiao.com/
As stated on the product page, shipping is estimated to take 3-6 weeks if you purchased one of our Flash Sale products.
Thank you for your patience. Let us know if we can help you with anything else.
May I ask, is the “LIMITED TIME OFFER FOR FREE WATCHES” ad real?
No, it’s fake after all. I’ve been sending countless emails to the company and all I got are template emails. There’s no one responding to whatever you ask. Just stay away from “free” online things.
I have had the same issue with a Pair of Kelly Leggings that I ordered a few months ago- I did receive a working tracking number, but the package has been in china for a month and now I’m worried that they won’t even be the same as in the image on the site or the right size.
I ordered these on impulse because I needed some new leggings for the winter/spring but it’s nearly summer in Minnesota now and I have even less money than I did when I ordered these. I could seriously use the measly 10 dollars I spent on shipping and handling. Ugh.
What email did you use to contact them ?
Author
Hey Vanessa,
On the email they send you with the tracking number, they also include an email address. That’s the one that I used, but I’m sure you could also find it on their website as well.
Hi Vanessa, Folsom & Co team here. You can reach out to us through the Contact Us page on our site. Also, feel free to shoot us a message at support@folsomshop.com. We usually respond in less than 1 business day.
I did the same. But I received only one watch although I have ordered two watches. And Jones watch that I received is not working. Its needle is also moving freely just by shaking the watch. I mailed them today will see what they will say.
Author
Oh no, I’m so sorry to hear that! Hopefully they will send you another one free of charge. Let me know what they do in response (in case this post needs an update based on your experience). Thank you!
Hi John, we’re so sorry to hear that your order arrived damaged. We understand that damage may sometimes occur during the delivery process, and we will do our best to help resolve this.
Please send a message to our Support team, which you can find on our Contact Us page. We will make it up to you by sending an identical product to your home, free of charge.
Hi, Folsom & Co!
I also ordered a list of items from your flash sale back in early November and never received my order. I emailed several times looking for an update and received the same canned response over and over. When I reached out to you via Facebook, I received the same canned response in the chat. I reached out to several people who have been commenting on your Instagram/Facebook page and discovered they had the same experience. Now your Facebook has been deactivated.
I want my money back!
This is a scam, don’t fall for it. Instagram should be held responsible for promoting such a scam.
Hi Folsom & Co Team, I had ordered for 4 watches two months back but till now I haven’t received any watches. I am trying to find your contact with you on contact us page but there isn’t any way I can get in touch with you. Am I even going receive anything or is it just a fraud??
I ordered products a while ago and have been unable to speak to anyone other than the stupid robot. I want a shipping address or a full refund immediately !
I still haven’t received my he bathing suit I ordered over four weeks ago😡
I also purchased “2 free bathing suits” paid close to $13 each for shipping my order still says “processing” on the website and i ordered it over a month ago.
I reached out and just got automated messages.
Its really pathetic.
They shouldn’t advertise free stuff and then not be able to hold their end of the bargain.
Hi, Folsom & Co
I purchased one of your “free” bikinis on April 12. To this day I have not received any email of my tracking number. I have emailed too many times at your email on your contact/support page. I only keep receiving the same template of responses telling me that my item is going to take another 2-4 weeks or that there’s an issue in shipment. I even messaged your page on Instagram about my issue and once again, nothing. It’s been a month and 3 weeks.
I want my money back.
Hi Folsom & Co
I also ordered swimwear back in April and still haven’t received it. Every time I email I get the same automated response.
I want my money back too!
Candy